Return Policy

Return Policy: We want you to be completely satisfied with each and every purchase. We believe that the creation of a bridge between consumers and ground-level artisans and craftsmen depends on high-quality products and extraordinary customer service. 

In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. In case Product got fully damaged while in-transit with proper proof of photography or videography required before claim. Please read the fine prints of each subscription mentioned in our website – www.kraftersclub.com  before buying it, it provides all the details about the services or the product you purchase. At the time of delivery, you can return whatever you are not happy with and we will make the necessary adjustments to your order value. Please send us a complaint in time! We are not able to credit or replace any items which have been kept beyond a period of 3 days, in case of perishables, and beyond 7 days in case of non perishables, but have not been complained about. For complaints we receive after the delivery pertaining to quality issues, a credit will be offered for the next delivery.   

If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. 

If a product is returned due to a change in mind, or a reason other than the quality of the product, and your order value goes below our minimum order requirement, you will be assessed an additional delivery fee. Strictly, no refunds will be given if If the package is refused by recipient or the products returned are in a used or damaged condition 

If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.